Disposing old printer

[RB__]

Hi, I hope you are well. I was contacting in regards to an old HP printer that we have had for over 7+ years and its hasn't been working for due to a paper jam in the system. I checked and did everything to ensure there wasn't a paper jam- fixed it but doesn't print anything for over a year now due to a fault in the system of "paper jam". I ended up purchasing a new printer and was wondering how I could dispose the old printer instead of throwing it in the bin. Please let me know if you offer any services in which you could take the old printer as I am sure the parts of the printer are useful etc. 

Kind regards,

[A_Gayathri]

Hi @RB__,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:
• May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.
Could you please elaborate in detail? 

I hope this helps! Keep me posted. 

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Gaya1239
HP Support
 

[RB__]

Hi it is a HP envy series 4500 and it’s broken. We’ve already purchased a new one and we’re wondering if you talk old broken pritners

[wdmagic]

If you have a local vo-tech or technical school nearby, they may have a electronics class that would welcome a printer to disassemble for motors. also since this is a all-in-one it also has a scanner that may include a metal rod that is useful in mechanical classes. otherwise you can check to see if you have a eScrap company near your location. in my small town the city even has a recycling center that takes stuff like that.

Hope that helps.

I take that sort of thing but unsure where your at and I have a backlog of them now with no place to add more.

[A_Gayathri]

Hi @RB__ ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!