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‎05-18-2021 04:39 PM

HP Recommended

HP Pro 9015, about 2 years old, used very little. error message:  "Document Feeder Jam" there is no paper in the document feeder (the paper was retrieved fully in tack), but the printer thinks there is paper stuck - there is not. I have opened up everything and have turned it off/on. Can I do a factory reset to get rid of this error message?

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5 people had the same question
2 REPLIES 2

‎05-23-2021 01:43 PM

HP Recommended

@sallyhill  

 

Welcome to the HP Support Community.  

 

Does this happen from the scanner glass too?  

 

Try the steps from here: https://support.hp.com/us-en/product/hp-officejet-pro-9010-all-in-one-printer-series/23903057/model/...  

 

Let me know if this helps.  

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!   Thanks!   Have a great day! 


I am an HP Employee

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‎05-23-2021 07:46 PM

HP Recommended

It is possible that one of the flags for the paper path got jammed while removing the jam. What I recommend is to get a stiffer piece of paper that is about an inch wide and then force it through in the normal path of travel. Refeed it until you have "flossed" the entire width of the feeder.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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