Double sided printing jam

[PhilJames]

I was doing 2-sided printing and had a paper jam.  I tried to clear the jam.  My problem is the top section seems to be locked where you open the printer to change ink cartridges.  Any idea how I can get this open?

[Dragon-Fur]

@PhilJames 

Welcome to the HP Community --

Heed the advice to unplug the printer.

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HP OfficeJet 8010, Pro 8020 and 8030 Printers - Paper jam error

Reference

Section 2 - Clear jammed paper from the printer

Remove any loose or jammed paper that is accessible in the ink cartridge access door.

1. Open the front door, and then lift the cartridge access door.

2. Wait until the carriage stops moving before you continue.

3. With the printer turned on, disconnect the power cord.

   Warning:

   📣To avoid risk of injuries or electric shock, you must disconnect the power cord before reaching inside the printer.

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References / Resources

HP Printer Home Page - References and Resources

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“Things that are your printer”

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NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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HP OfficeJet Pro 8025 All-in-One Printer  

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