Duplex Printing Issue

[Al296]

HP Smart Tank 7000 will not feed paper back in to complete duplex printing

[Nal_NR]

Hi @Al296,

Welcome to the HP Support Community. 

I'd like to help!

Clear a paper or print carriage jam 

Paper jams can occur in several locations. For print carriage jams, remove any objects, including paper, that are blocking the print carriage in the ink access area. 

NOTE: Do not use any tools or other devices to remove jammed objects. Always use caution when removing jammed objects from inside the printer.

You may refer to this User guide for further assistance from page 56 - chapter 8

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Al296]

Some more info --- when it tries to feed the second side in I hear the rollers turning but the sheet stays in the tray. After 3 tries, it shows an E-4 error on display but there is no paper jam.

[Nal_NR]

Hi @Al296,

Thanks for writing back, To fix this issue, you will need additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!