EACH TIME I TRY TO PRINT,PAPER PROBLEM

[flagship2]

HP OFFICEJET PRO 8710.TRYING TO PRINT,EVERY TIME IT INDICATES PAPER  PROBLEM,THEN A PROCESS SHOWS HOW TO CLEAR A PAPER JAM.

[Garp_senchau]

@flagship2, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP OfficeJet Pro 8710 displays a 'paper problem' error and suggests clearing a paper jam, here are some steps you can perform to resolve the issue:

Solution 1: Turn the Printer Off and Then On Again

1. Turn Off the Printer: Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.
2. Unplug the Power Cord: Remove the power cord from the power source.
3. Wait for 60 Seconds: This will help reset the printer.
4. Reconnect the Power Cord: Connect the power cord directly to a wall outlet, then to the printer.
5. Turn On the Printer: Press the power button to turn the printer back on and attempt to print a test page.

Solution 2: Clear Paper Jams

From the Output Tray:

• Remove any loose paper visible from the output tray.
• Check the rollers in the output tray for jammed paper.
• Use both hands to gently remove jammed paper to avoid tearing.

From the Input Tray:

• Lift the output tray and carefully remove jammed paper.
• If papers tear, ensure pieces are removed to avoid further jams.

Inside the Printer:

• Open the cartridge access door and wait till the carriage is idle.
• Disconnect the power cord.
• Use a flashlight to inspect and remove any torn pieces of paper inside.

Solution 3: Clean the Paper Feed Rollers

Dust and debris accumulation can lead to paper jams. Clean the rollers with a lint-free cloth lightly dampened with distilled water. Ensure the printer is turned off and the power cord is disconnected while cleaning.

Solution 4: Resetting the Printer

Sometimes, the paper jam error persists even without jammed paper. Reset the printer by disconnecting it from power while on, waiting for 60 seconds, and then reconnecting.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,