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teiafra
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Message 1 of 2
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Envy 5540 continuous jam

HP Recommended
Envy 5540
Microsoft Windows 10 (64-bit)

HELP!

Paper A4 countinuously jam at almost half of the page size (so not when the sheet is loaded at very beginning).

I followed all the instructions given here https://support.hp.com/it-it/document/c04407489 and wasted a lot of sheets in multiple tries (which will be counted as subscribed to InstantInk service!). None was useful to solve the problem.

The paper hangs in the rollers shown, already also cleaned as suggested. No fragments of paper are present anywere, neverthless sheets are jammed all the time.

I'm not able to find any support center in ROME (ITALY) where to bring the printer to repair. Shall I throw away???

Thanks

 IMG_20201112_170025.jpg

1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@teiafra

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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