Envy 7155 - False Paper Jam Error

[Annrubi]

Hello,

I have been using my Envy 7155 printer for about 2 year now.  Just recently I have a paper jam issue- but no paper jam, tried doing troubleshooting whatever I can find to fix it online but still not working.. I tried cleaning it as well but still has the same error. 

I have talked to customer service but my warranty has expired. I cant afford to have it fix by a technician.

Can you please help. 

Thanks 

[sandytechy20]

@Annrubi

Welcome to the HP support community.

I understand that you are getting a paper jam error, I am glad to assist you.

Perform a power reset , Reset the printer to recover from printer errors or failures.

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
6. Turn on the printer.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

Refer to this HP document for further assistance:- Click here

Let me know how it goes.

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.

[Annrubi]

Thanks for your reply.

I already follow the instructions above but I still have the same issue. After the printer is turned in it has a carriage jam error again. 

[sandytechy20]

@Annrubi

You might have to reset the printer to fix this issue.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.