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01-01-2022 09:55 AM
I have been using the Envy Photo 7855 for over a year now so believe I have been loading the way I should. I am using "HP Photo paper 4x6 size" and after loading I keep getting a message when trying to print to load with 4x6 paper. I reduced the stack and even tried a single sheet and still does it. But if I print a full size photo on full size paper it works fine. Any help?
01-06-2022 02:59 AM
Welcome to the HP Support Community.
When did this start happening? Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16
Let me know if this helps.
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