Err Msg "paper jam or tray problem", but no paper seems to be jammed, tray seems fine. Can't print!

[MaryU]

Error msg says "paper jam or tray problem", but I don't see any paper that is jammed when I open up the printer. I can easily remove & replace the tray. When it tries to print, I hear a few clicks & I see the rollers rolling for a few seconds, & then the printer stops & displays the error message again. Very frustrating. Can this printer be fixed or do I have to throw it away?!?!

[MaryU · Accepted solution]

I was able to fix this problem myself.  I looked way back inside the printer & saw a small bit of white on one corner of a roller. I was able to then remove it with a bent paper clip & could see it was a bit of paper.  All is well (for now).

[RodrigoB]

Hello,

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