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‎03-25-2022 09:33 AM

HP Recommended

I started out clearing a paper jam error message and to thought the carriage was jammed.  Then it changed to a printhead error. Then it said ink cartridge problem. However the cartridges are stuck under plastic. Removing the screws I can get to the cartridge to unlock and lock them in place. The error has changed from several cartridge to just one. How do I get the cartridges to move on the carriage? I would rather give it to someone who can use it rather than recycle it. 

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1 REPLY 1

‎03-28-2022 09:14 AM

HP Recommended

@owestbro, Welcome to the HP Support Community! I’m here to help.

 

To assist you better, what model printer are you using?

Refer to this document to know how to find the Product Name or Product Number.

 

Keep me posted for further assistance.

KUMAR0307
I am an HP Employee

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