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‎12-25-2022 05:19 PM

HP Recommended
Product: HP Envy 7858
Operating System: Microsoft Windows 10 (64-bit)

HP Envy 7858 

Error message:  Paper jam. Pleas be sure paper tray inserted correctly. Could not locate paper jam and appears that tray inserted correctly.

ATMCLAIN
Category:
1 REPLY 1

‎12-29-2022 03:28 AM

HP Recommended

@atmclain

 

Welcome to the HP support community.

 

I understand that you are getting a paper jam error, I am glad to assist you.

Reset the printer

  • Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Reset the printer, which might clear a false paper jam error, and then try to print again.
  • With the printer turned on, disconnect the power cord from the printer.
  • Unplug the power cord from the power source.
  • Wait 60 seconds.
  • Reconnect the power cord to a wall outlet and to the printer.
  • NOTE: HP recommends plugging the printer directly into a wall outlet.
  • Try to print.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

 

Refer to this HP document for further assistance:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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