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‎11-06-2021 10:52 AM

HP Recommended
Product: HP Officejet Pro 6830
Operating System: Microsoft Windows 10 (32-bit)

What is error message 0x61000042a

Category:
1 REPLY 1

‎11-09-2021 04:54 AM

HP Recommended

@mamabird, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to print due to this error. Kindly perform the steps mentioned in this document - An 'Ink System Failure' or 'System Supply Problem' Error Displays

You may also try the steps here - Printhead errors

Make sure you are using HP ink cartridges.

 

If the error persists, I'm afraid the issue is with the printhead. Replacing a print head will cost you as much as buying a new printer.

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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