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‎09-30-2020 11:21 AM

HP Recommended
Product: Officejet Pro 6978

Error message remove any jammed pepper and make sure the paper try is installed properly.  Fix. Now, I have a meeting message:  there is a problem with the printer or printer system. Turn off, then on. If it continues, contact HP. 

Category:
1 REPLY 1

‎10-03-2020 12:48 PM

HP Recommended

@YBF

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/in-en/document/c03439615

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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