Event Code: 71.02.48

[LTullock]

Printer does not recognize paper in the tray. Event Code: 71.02.48 error received. Printer turned off, then on. Same response received. How do I fix the error?

[Kuroi_Kenshi]

Hi @LTullock ,

Hi @

Welcome to HP Support Community!

We noticed that this thread hasn't had any updates in a while since your original post; while this is rare, we didn't want this post to remain unanswered, so, here's the solution to your query. We hope it helps you and everyone viewing this post 😊

1. Check the Paper Size and Type:

   • Ensure that the paper loaded in the tray matches the settings on the printer.
   • Recheck the type and quality to confirm it meets printer specifications.

2. Inspect Paper Tray:

   • Remove the paper from the tray and reload it.
   • Ensure the paper is loaded properly and the tray is not overfilled.
   • Try rotating the paper 180° in the tray.

3. Clean Paper Path:

   • Open the printer and check for any paper jams or debris blocking the paper path.
   • Clean the inside of the printer, focusing on sensor areas.

4. Reset Printer:

   • Unplug the power cord.
   • Wait for 60 seconds and plug it back in.
   • Turn the printer on to reset any error states.

5. Update Firmware:

   • Ensure your printer's firmware is up to date. Visit HP Customer Support for the latest firmware updates and follow the instructions provided.

6. Check Printer Status via Software:

   • Use the HP Smart app or HP Printer Assistant to run diagnostic checks on the printer.
   • Follow any additional steps suggested by the software.

7. Manual Sensor Cleaning:

   • If the problem persists, manually clean the paper tray sensors if accessible. Check the user manual for your printer model to locate the sensors.

Please mark this post as “Accepted Solution” if the issue is resolved, and if you feel this reply was helpful, click “Yes”.

Thanks for being part of the HP Community!

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