FALSE PAPER JAM CODE

[GARYKLEIN1]

CODE INDICATES PAPER JAM   CHECK FOR JAM  (NONE)  CLEANED ROLLERS   TRIED HARD RESETSEVERAL TIMES   JAM NOTICE STILL AAPPEARS

CHECKED PRINT CARRIGE MOVEMENT OK    PAPER TRAY FULL   WILL NOT PULL PAPER INTO ROLLERS

HP MODEL ENV

[Meghana_10]

@GARYKLEIN1, Welcome to the HP Support Community. 

Thanks for reaching out about your query regarding the HP Model ENV. 

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

If you're encountering a paper jam error on your HP printer but cannot find any physical jam, and the printer is not pulling paper into the rollers, here are some possible solutions:

1. Double-Check Obstructions:

   • Even small scraps of paper can cause error messages. Thoroughly inspect the printer with a flashlight to ensure there are no hidden pieces of paper.

2. Re-inspect the Rollers:

   • Although you've cleaned them, ensure the rollers are installed correctly and check for any loose or improperly seated rollers.

3. Paper Tray and Guides:

   • Make sure the paper tray is correctly loaded, with sheets aligned properly. The paper guides should be snug against the paper stack without bending it.

4. Manual Paper Feed:

   • If your printer has a manual feed option, try feeding a page manually to see if it progresses. This can sometimes reset the sensors.

5. Carriage Path:

   • Ensure the carriage path is clear and that the carriage moves freely. Often, misalignment or obstructions in the carriage path can trigger errors.

6. Clean Sensor and Encoder Strip:

   • Depending on your printer model, the encoder strip may get dirty. It's a clear plastic strip with fine lines that runs across the carriage path. Clean it gently with a lint-free cloth if accessible.

7. Test with Different Paper:

   • Occasionally, the type or quality of paper can affect feeding. Try using different paper that meets the printer's specifications.

8. Inspect for Hardware Issues:

   • Check for any broken pieces or components that might interfere with paper feeding or sensor operation.

9. Firmware Update:

   • Ensure your printer's firmware is updated to the latest version, as updates can fix bugs that cause erroneous error messages.

I hope this helps!

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana