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09-23-2022 09:35 AM
I am trying to set up a HP Tango X printer that was used in my wife's business and now we want to use it at home. The HP Smart app tells me I have "incompatible HP Instant Ink Cartridge." So I try to subscribe to the program, but you have to print out a code and I'm getting a paper jam error on the app. I've gone through all the troubleshooting steps, including a reset of the printer, and i'm still getting an amber error light. I cannot get a human support person on the phone (i'm out of warranty) and cannot get a human support agent on the chat (servers "experiencing issues" or "not available"). Can anyone out there tell me if this printer is fixable or salvageable?
10-01-2022 08:47 AM
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.
I see that you are facing paper jam issues with your HP Tango X.
Please follow the steps from this document.
Let me know if this works.
Take care and have a good day.
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10-01-2022 10:16 AM
I tried all those steps already. They did not solve the issue. If this is the only option than I guess this printer is unusable. If that’s the case it’s a shame because it was expensive and I won’t be buying HP again. If there are other options I’d appreciate any info. Thanks.
10-02-2022 11:28 AM
Thank you for replying to us.
This could be a hardware issue with the unit and may need repair.
We need to provide the solution to this issue in a private message as this information cannot be shared on a public post.
I have sent you a private message with this information.
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Keep me posted and have a great day ahead!
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