Failure loop with HP Tango X

[JonS71]

I am trying to set up a HP Tango X printer that was used in my wife's business and now we want to use it at home. The HP Smart app tells me I have "incompatible HP Instant Ink Cartridge." So I try to subscribe to the program, but you have to print out a code and I'm getting a paper jam error on the app. I've gone through all the troubleshooting steps, including a reset of the printer, and i'm still getting an amber error light. I cannot get a human support person on the phone (i'm out of warranty) and cannot get a human support agent on the chat (servers "experiencing issues" or "not available"). Can anyone out there tell me if this printer is fixable or salvageable?   

[Rainbow23]

Hi @JonS71
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

I see that you are facing paper jam issues with your HP Tango X.

Please follow the steps from this document.

Let me know if this works.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

[JonS71]

I tried all those steps already. They did not solve the issue. If this is the only option than I guess this printer is unusable. If that’s the case it’s a shame because it was expensive and I won’t be buying HP again. If there are other options I’d appreciate any info. Thanks. 

[Rainbow23]

Hi @JonS71

Thank you for replying to us.

This could be a hardware issue with the unit and may need repair.

We need to provide the solution to this issue in a private message as this information cannot be shared on a public post.

I have sent you a private message with this information. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

Keep me posted and have a great day ahead! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping