False ADF Paper Jam message

[jws9]

I'm getting the false ADF paper jam message. I've tried all the troubleshooting steps in these forums and online. Still not resolved. Is my only option to get a new printer?

[Garp_senchau]

@jws9, Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share your HP unit's product number with us? 

Need help finding your product number? We've got you covered! Check out this handy guide:  Click here

We're looking forward to helping you get back up and running! 

Regards, 

[jws9]

1KR42A

[jws9]

I've given you the product number and haven't seen a reply yet.

[Garp_senchau]

Hi @jws9,

I apologize for the delay and appreciate your response.

If you are experiencing a persistent false "ADF paper jam" message with your HP OfficeJet Pro 9015 All-in-One Printer, and have already tried standard troubleshooting steps found on forums and online, here are some additional suggestions before considering replacement:

Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds, then plug it back in and turn it on.
• This can sometimes resolve glitchy behavior by resetting the internal sensors.

Check for Obstructions:

• Open the ADF cover and check for any small pieces of paper or dust that might be triggering the paper jam sensor.
• Use a flashlight to thoroughly inspect and confirm nothing is stuck.

Clean the ADF Sensor:

• Use a soft, lint-free cloth slightly dampened with water or isopropyl alcohol.
• Gently clean the rollers and sensor area of the ADF.

Firmware Update:

• Ensure that your printer firmware is updated to the latest version, as firmware updates may contain fixes for known issues.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[jws9]

I've already done all those steps and it didn't fix it.

[jws9]

Any other thoughts to fix?

[Garp_senchau]

Hey @jws9, 

Thanks for reaching out! Since the issue remains unresolved, I suggest contacting our phone/chat support team for personalized assistance. They can provide one-on-one help and may even be able to work their remote assistance magic to fix the problem.

Note: There might be a nominal charge for the service they provide.

Regards,

[jws9]

Wouldn't that be a 99 dollar charge?

[Hawks_Eye · Accepted solution]

Thank you for your response. 

Unfortunately, there are no other actions we can take through this route. I recommend contacting our phone support for more assistance. 

This may necessitate a one-on-one conversation to resolve the issue via remote assistance. 

We recommend taking the conversation to our phone support team. They'll work with you one-on-one to get the issue sorted, possibly with some remote assistance magic.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye