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‎06-26-2021 11:31 AM

HP Recommended
Product: Photosmart C7280
Operating System: Microsoft Windows 10 (64-bit)

I'm running Windows 10 on an Asus laptop and getting a false paper jam error

1 person had the same question
1 REPLY 1

‎06-29-2021 08:02 AM

HP Recommended

@JD_Morris

 

Welcome to the HP support community.

 

I understand that you are getting a false paper jam error, follow these steps to fix the issue.

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

 

Refer to this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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