False paper jam message on HP OfficeJet Pro 8025e

[AF2118]

I keep getting a paper jam error message on my printer and there’s no paper in the printer. I’ve tried turning the printer off for 60 seconds & turning it back on, as well as taking the power cord from out of the wall & out the back of the printer, and it’s still continuing to give me that message. Has anyone else experienced this? Please help!! 

[Gaya1239]

Hi @AF2118 

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand Dealing with persistent false paper jam messages on the HP OfficeJet Pro 8025e can be frustrating, but there are a few steps you can take to troubleshoot the issue:

• Inspect for Jammed Paper: Even if you can't see any paper stuck inside the printer, it's worth checking thoroughly. Sometimes even small shreds of paper or debris can trigger the sensors.
• Clear Paper Path: Open all the access doors and remove any paper you find along the paper path. Make sure there are no torn pieces stuck inside.
• Reset the Printer: You've already attempted this, but try a more thorough reset. Turn off the printer, unplug it from the power source, and wait for a couple of minutes. Then plug it back in and turn it on. This sometimes helps reset the internal sensors.
• Check Paper Settings: Make sure the paper settings in the printer driver or control panel match the paper loaded in the printer. Sometimes mismatched settings can cause false paper jam errors.
• Inspect Rollers and Sensors: Look for any obstructions around the rollers and sensors inside the printer. Dust, paper bits, or other debris might interfere with their operation.
• Update Firmware: Ensure your printer's firmware is up to date. Sometimes, firmware updates include bug fixes for such issues. Software and Drivers for HP OfficeJet Pro 8025e All-in-One Printer

Refer to this document:  HP OfficeJet Pro 8025e All-in-One Printer

HP OfficeJet 8010, Pro 8020, and 8030 Printers - Paper jam error

I hope this helps. 

Take care and have a good day.

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