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‎12-23-2021 07:16 AM

HP Recommended
Product: HP Envy 7645
Operating System: Microsoft Windows 10 (64-bit)

My printer was working fine.  I copied one sheet using the flatbed.  After that, I got the paper jam message.  I did everything in the tutorial, there was no paper jam.  Cleaned all the rollers, unplugged everything, restarted, nothing.  Message persists. Purchased this printer 12-22-2015, however have not overused it.  Is 6 years too old? 

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