cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Eevw_0
New member
1 0 0 0
Message 1 of 2
98
Flag Post

Feed issue

HP Recommended
HP Sprocket Studio

Hello,

 

I’ve purchased my HP sprocket printer 28th of September last year. 
There’s  a problem with the feed when printing pictures. It takes a small part of the paper and then it stops, seems like it cannot get through. There are no paper jams. 
What can I do next? The website of HP says the guarantee is expired. 

1 REPLY 1
Dustygirl4412
New member
1 1 0 0
Message 2 of 2
Flag Post
HP Recommended

I had a feed issue with my automatic document feeder in a different hp printer, but it seemed to be a couple things - the most significant was poor engineering on the part of HP.  My paper would similarly stop half way through.   I would pull it through the other side of the roller on the top ADF, so there wasn't anything wrong with the rollers.  Then I realized, from the back of my mind, having read a post someone had put about whether a white strip of paper was supposed to be there.  Check you printer for that.  There was one strip on the side that didn't seem to have to be there.  Then the strip running along the width of the glass was supposed to be there, BUT I realized that the paper was running into the edge of that strip and stopping.  So, believe it or not, I took a piece of scotch tape (the shiny kind) and put it over that seam.  IT WORKED!  I had spent two hours going through possible fixes direct by HP (mainly cleaning the rollers, etc.) to no avail.  Common sense kicked in, and bada-bing, it's fixed.  Don't know if this will help with your printer, but hopefully so.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation