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11-08-2022 08:24 AM
I have been trying to get a replacement for my printer for at least 6 months and I haven't had it a year. I have an extended 2 year warranty and still, no help no matter how many times I reach out. My HP 4155e printer has been nothing but a headache since purchasing. At first, it would not connect to my wifi and I spent three hours "troubleshooting" only to be left with no resolution and that a manager would call back. Well they called 4 days later and wanted to "Troubleshoot" more instead of honoring the warranty. Still no resolution. I stopped using the printer for a month. Tried again and semi worked fine until the colors randomly stopped printing correctly. I was offered new ink cartridges even though the cartridges I was using were brand new. Now, I haven't been able to use this printer since June. I try to use again today and what do you know, the printer isn't pulling in the paper correctly so I keep getting a paper jam issue. I contact support and of course they want to troubleshoot. Nothing works and I'm told my case will be escalated. At this point I have had more issues than use with this printer and would just like my replacement sent or my money back. I am already planning to file complaints with the CFB and BBB. I just need to know who I can contact at HP to file a formal complaint as well. Even trying to post this, I am unable to pick the correct board (printers) because the HP website is engineered so poorly.
11-22-2022 05:00 AM
Welcome to the HP Support Community
I understand that you are looking for a replacement printer. Not to worry I will help you to get a resolution to resolve the issue.
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Hope this helps! Keep me posted.
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