Getting Photo tray Blocked error

[mel326]

When the print turns on and cycles through i get a loud grinding vibrating noise then the "Photo tray is blocked" error. I have tried restarting, removing the tray, and cream cover and reloading them, firmware is upto date. I don't see any blockages. Please help. I don't even use the photo tray I need the main tray for printing but there is no work around.

[Garp_senchau]

@mel326, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Check for Jammed Paper:

• Open the main tray and inspect the photo tray.
• Remove any visible paper that might be obstructing the tray.

Realign the Photo Tray:

• Make sure the photo tray is seated properly in its slot.

Inspect Tray Movement:

• Ensure that the tray can slide smoothly in and out without obstruction.

Reset the Printer:

• Turn off the printer using the power button.
• Unplug the power cord from the power outlet and the printer.
• Wait for 60 seconds, and then plug the power cord back in and turn on the printer.

Reference: 

HP ENVY 6200, 7100, 7800 Printers - 'Photo Tray Problem' Error | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,