cancel
Showing results for 
Search instead for 
Did you mean: 
mack1973
New member
1 0 0 0
Message 1 of 2
103
Flag Post

Getting message printer carriage cannot move.

HP Recommended
Officejet Pro 6978
Microsoft Windows 10 (32-bit)

I have read and followed all the HP instructions.  There are no paper jams.  Carriage moves freely when printer is first turned on.  As soon as it goes thru its turn on procedures the message "Printer carriage cannot move".  After checking the entire printer for jams or loose paper bits, I can only assume it is a sensor issue.  Thanks for your help.

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
27,945 27,790 1,519 1,609
Message 2 of 2
Flag Post
HP Recommended

@mack1973

 

Welcome to the HP support community.

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation