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11-09-2021 11:39 AM
My HP OfficeJet 6958 All-in-One has an issue when scanning documents via the automatic document feeder.
My document or documents feed fine, but the scanner does not seem to be able to detect the end of the document. When scanning a single page document the document feeder continues to run and run even after the single page has been fully scanned. When scanning a multi-page document, the document feeder picks up page after page successfully, but after the final page fully runs through the scanner, the document feeder continues to run and run. In both scenarios (single page or multiple pages), after the final page has run through the feeder, the feeder continues to run and ultimately results in an error.
In the scanning app on the computer, I get the following error message:
Make sure your document is within the specs of the document feeder and fully seated in the tray. If the problem persists, visit the HP Support website.
On the small touchscreen of the printer itself, I get the following error message:
The document feeder was not able to pick up the original. Make sure the document feeder cover is closed completely, load the original in the document feeder, and try again.
As previously stated, these errors occur after the last page has been fed through the feeder. It looks like the scanner/feeder is having trouble identifying the end of the document.
I am using 8.5x11 paper and I have tried performing the reset by disconnecting the power for 60sec while the printer is on.
Many thanks in advance!
11-22-2021 10:45 AM
Welcome to the HP support community.
I understand that you are getting scanning issues I am glad to assist you.
Which application are you using to scan?
Are you getting any error messages?
Perform a power reset, reset the printer to recover from printer errors or failures.
- Turn on the printer, if it is not already on.
- Wait until the printer is idle and silent before you continue.
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Wait at least 30 seconds.
- Plug back the power cable straight to a wall outlet and printer without any surge protector.
- Turn on the printer.
Update the printer firmware to install the latest updates
Here are the steps:- Click here
Keep me posted.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee
12-31-2021 09:02 AM
I tried your suggestion of unplugging the printer and checking for firmware. The document feeder still does not register the paper going through it.
What else can I try? The printer is only about 2 years old, but I rarely used the document feeder. I need it now for work and would hate to have to purchase another printer.
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