Printer Jam - Code 13.09.14 - I've tried all the suggestions mentioned and still not able to get beyond this paper jam. I am almost positive there is a "small" piece of paper inside the printer that I can't see. Printer still under warranty. I've called Tech Support - said the tech would give me a call. Not sure how long that will be. Anyone have suggestions in finding this little piece of paper??? Thanks.
I ended up having to put in a support ticket - and HP technician came out (printer still under warranty). He replaced the entire drum unit! He practically took the whole printer apart looking for that "stray piece of paper" - and determined it was in the drum unit. After he replaced it - ERROR CODE gone - and working great now!
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