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Message 1 of 2
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HP Envy 6000 Ripping Every Sheet

HP Recommended
HP Envy 6000
Microsoft Windows 10 (64-bit)

My printer has only ever printed maybe 50 sheets so almost brand new. I tried to use it one morning and it jammed and tore up a sheet. Now every sheet i try to print it folds, Rips and then jams.

I've taken all the inspection covers off to see what the problem is but nothing is visible. It's almost as if one of the rollers, on one side is not gripping.

As the great Bob Marley would say; "We're jammin'", but not in a good way!

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Lukey2, Welcome to the HP Support Community!


I understand the printer is picking the paper right. Let us try these steps:


Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.


Update the printer firmware

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating printer firmware.


Kindly perform the steps mentioned in this document to clear a paper jam - E4 (Paper Jam) Error

Also, clean the paper pick rollers as shown in - An 'Out of Paper' error displays, printer does not pick paper

Make sure the papers are properly loaded in the input tray - How to Store and Handle Paper to Avoid Paper Jams


Try printing and check the result. If the issue persists, I'm afraid this is a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.


Keep me posted for any other assistance.


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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