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08-20-2022 04:27 AM - last edited on 08-22-2022 06:48 AM by JessikaV
I bought a HP Envy 6000 printer in April 2021. Despite multiple attempts to register the product with HP the website tells me that I am not entering a Valid serial number despite entering it exactly as it is written on the printer. As a result, I cannot access any support.
The printer recently started flashing all sorts of lights, indicating something was jammed. Despite following all the online suggestions for how to clear this, and despite there being no obvious jam in the printer, I cannot get it to work nor am I able to speak to anyone at HP to get help.
It's like HP has created the perfect system to wind up, frustrate and alienate their customers - well done, hope you're proud.
I have absolutely zero expectation of getting this matter resolved nor do I expect that putting all this information on this support community will help - I am doing it as a form of therapy just to vent my pent-up negative emotion caused by this problem (which has taken up hours of my time). I have cancelled my Instant Ink subscription (that's another rip off in my opinion) as I will be binning the HP printer and buying another one from one of your competitors.
HP I salute you as the worst company I have ever dealt with.
08-27-2022 02:47 AM
Welcome to the HP Support Community.
I understand that you are facing issues with the paper jam errors. I'd like to help!
Try the below suggestions -
Automatically clear the jam
Paper jams can be real or false. The printer might report a paper jam even when there is no jam.
On the printer control panel, press the Cancel button to automatically clear the paper jam.
Clear jammed paper from the printer
Paper jams can occur in multiple areas of the printer. If you cannot find the paper jam in one area, continue to the next area until the jam is located.
Clear jammed paper from the ink cartridge access area
Remove any jammed paper from the ink cartridge access area.
Lift the ink cartridge access door until the lid locks into place.
Wait until the carriage stops moving before you continue.
With the printer turned on, disconnect the power cord.
To avoid the risk of injuries or electric shock, you must disconnect the power cord before reaching inside the printer.
Move the carriage to the far left and far right, and then use both hands to remove any jammed paper or debris.
Behind the ink cartridge access area, remove the paper path cover by pinching the tabs together and lifting it out of the printer.
Use both hands to remove any jammed paper or debris inside the printer.
Lift the flip gate on the duplex rulers, and then remove any paper found underneath.
Press the flip gate down until it snaps into place.
Reinsert the paper path cover by pinching the tabs together and sliding the paper path cover into position.
Do not place the back posts at the X locations.
Press the paper path cover down until it fully snaps into place.
Close the ink cartridge access door. If the cover does not fully close, make sure the paper path cover is properly inserted.
Pull out the output tray, and then lift the output tray extender.
Reconnect the power cord, and then turn on the printer.
You may refer to the link here remaining steps.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping.
I am an HP Employee
08-30-2022 02:56 AM
Thanks for your suggestions and the follow-up.
I have now tried all the steps you suggested, and whilst I can't locate anything in the printer that's causing a problem, I still get an E3 error code, which indicates a carriage jam.
I believe that I'll have to take it to a local independent repairer for them to investigate as nothing i do is making any difference.
Thanks again for your input.👏
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