• ×
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Do you need to install your printer? Click here for tips and tricks!
HP Recommended

I'm trying to print in color on heavy printable sticker paper and my HP Envy 6055e will only print on the top 1/3 of the page or sometimes not at all. It prints just fine on a regular piece of paper but won't feed the cardstock through the printer. I can't find a setting to change the weight of the paper. Any ideas?

HP Recommended



Welcome to the HP User Community.


Based on your description,

  • The printer does not support your paper - the weight exceeds the limitation for Index / card paper, for example.
  • The printer does not support the "surface" on your paper - regardless of weight - the printer cannot feed the paper due to the printable surface (or backing on the paper) - too glossy, sticky, shiny, in some way "unsuitable".
  • The printer is not clean inside and out.  Known solutions here:  An 'Out of Paper' error displays, printer does not pick paper


Discussion / Details / Suggestion


This is one of those cases where the documentation appears to be at odds with itself.


Media Weights Supported, By Paper Path (Imperial)Letter: 16 to 24 lb; HP envelopes: 20 to 24 lb; HP cards: up to 53 lb; HP 4 x 6 inch photo paper: up to 80 lb
Media Weights Supported, By Paper Path (metric)A4: 60 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP cards: up to 200 g/m²; HP 10 x 15 cm photo paper: up to 300 g/m²



"HP Card" paper is typically supported as Index paper (a manufacturing ISO standard).

Index paper at 200 gsm = Index paper at 110lb


The Imperial paper weight indicates that "HP Card" paper is supported to 53lb.

If true, that is about 80lb in Index gsm. 


For the sake of moving forward,

The printer will perhaps support Index Card paper to 200 gsm / 110lb.

This weight (and conversion) is typical of InkJet printers that support card paper in any form.


The next part is the type of surface on the paper.

Index paper is generally "matte", that is, not glossy.

If, for example, your "printable sticker paper" has a "glossy" surface, the printer might not be able to feed the paper in spite of whether that paper is within the weight limitation for Index / card paper.


The next part is the printer - it must be absolutely clean to print on the "upper" limits of any paper type that it supports.


What if?

If the paper is supported (weight, type, size, surface)


When you set up the job to be printed,

Look for a paper type in your Printing Preferences / More Settings / Properties

For example,  Brochure, Professional, "thick", or similar.


NOTE:  You cannot select / choose Photo Paper in the software / job setup if you are not using photo paper.  Printers do not generally allow this subterfuge (can tell the difference).


Media Size (facet)Letter; A4; B5
Media Sizes Custom (imperial)Simplex:3 x 5 to 8.5 x11.7 in; Duplex:3 x 5.5 to 8.5 x 11.7 in
Media Sizes Custom (metric)Simplex: 76.2 x 127 to 216 x 297 mm; Duplex: 76.2 x 127 to 216 x 297 mm
Media TypesPlain Paper; HP Photo Papers; HP Matte Brochure or Professional Paper; HP Matte Presentation Paper; HP Glossy Brochure or Professional Paper; Other Photo Inkjet Papers; Other Matte Inkjet Papers; Other Glossy Inkjet Papers; Plain Paper, Light/Recycled



HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more


HP ENVY 6055e All-in-One Printer 


Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"




† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.