HP Envy Inspire 7220e Jammed paper

[dougie_]

It keeps coming up with a paper jam or that the paper tray is installed properly whenever I try to print photos. I have checked and there is no paper jam and the tray is clear of obstruction. Is there another compartment to my printer that I haven't opened to check? 

[Max3Aj]

Hi @dougie_, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Your HP Envy Inspire 7220e has multiple access points where a jammed or misfed paper might be stuck. 

Since you've checked the main paper tray and found no obstructions, try the following additional areas:

Inside the Ink Cartridge Area

• Open the front access door to access the ink cartridges.
• Carefully check under the cartridges for small bits of torn paper.
• If you see any stuck paper, gently remove it.

Photo Paper Feed Path

Since you're trying to print photos, the issue might be with the photo paper feed rollers:

• Remove all paper from the main tray.
• Load only one sheet of photo paper at a time.
• Adjust the paper guides snugly against the photo paper.
• Try printing again.

Cleaning the Rollers

If there's no visible jam, the rollers might be slipping due to dust or wear:

• Turn off the printer and unplug it.
• Take a lint-free cloth lightly dampened with distilled water.
• Open the input tray and gently wipe the rubber rollers inside.
• Let them dry for a few minutes before plugging the printer back in.

Reset the Printer

Sometimes, false paper jam errors are stored in memory.

• Turn off the printer, unplug it for 2-3 minutes, then plug it back in and restart.
• Try printing again.
   

You may refer to this document - HP ENVY Inspire 7200e, 7900e Printers - 'Paper Jam' error | HP® Support 
You may also check this video link
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support