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- Printer Paper Jams & Feed Issues
- HP Envy Inspire 7955e Series “photo tray blocked” error mes...

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11-28-2022 09:35 AM
Operating System: Microsoft Windows 11
- Tried to test print a document after setting up and installing this printer.
- Upon sending the print command to the printer, it made a series of loud mechanical grinding and plastic banging noises, sounding as if the plastic gears were encountering resistance and stripping as they tried to turn.
- Received an error message on the printer’s display screen stating, “photo tray blocked.”
- I performed all of the HP recommended solutions including:
- I inspected the photo tray and saw that it was not blocked, it was properly seated in its track, and that it easily slid back and forth.
- I inspected the printer tray and re-inserted it into the printer several times to ensure that it was installed correctly.
- I made sure the print was on a flat surface.
- I unplugged the power chord from the wall electrical outlet, waited 1 minute, and performed a power reset.
- I checked that the firmware was up-to-date.
- I did an Internet search and learned that this is apparently a fairly common HP design fault across several HP models (e.g. 5661, 5642, 6230, 7200, 7164, 7640, 7645) and that customers were frustrated that this problem has occurred over 4-5 years and the HP Support Community could not provided a solution.
- I still need a home printer. I'm returning this item for a refund and will try another brand.
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