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‎01-21-2024 05:56 PM

HP Recommended
Product: HP Envy Photo 7100 All-in-One Printer series
Operating System: Microsoft Windows 11

My HP Envy Photo 7155 printer is displaying the following error: "Remove any jammed paper and make sure the paper tray is installed properly". After careful inspection, there isn't any visible paper jam inside the printer. The paper tray is properly installed. I've followed all recommendations, such as cleaning the paper feed rolls, checking gear teeth, and resetting the printer by removing the power cord for at least 60 secs with the power switch ON. Would appreciate instructions on how to fix this problem.

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1 REPLY 1

‎02-01-2024 09:08 AM

HP Recommended

Anyone from HP Support? Need resolution.

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