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HP Recommended
HP LaserJet Pro M404dn

Dear all, i'm in trouble with custom paper format on HP LaserJet Pro M404dn...

the paper size is 140x210mm and i want to use tray 2

I create windows side the custom paper type and i set up the printer to custom for tray 2 and ovveride paper size error on "on"

dibiax81_0-1680007341617.png

 

The printer print the papaer but after goes in error wit wrong paper format message

how can i solve this problem?

 

Override Paper Size Errors

When Override Paper Size Errors is turned on, the printer will not detect paper size errors when print jobs are received.

Override Paper Size Errors
On

 

3 REPLIES 3
HP Recommended

Did you set the correct custom size on the printer or just set it to custom? 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

yes i set the custom page size, this on driver, then word where i have the label.. i can print but after the single print , printer give me error

HP Recommended

Typically on the printer itself there is a entry for the custom size. If that is not set the printer will not know exactly what size to expect and it can trigger an error.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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