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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- HP LaserJet Pro M404dn problem with custom paper support

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03-28-2023 06:42 AM
Dear all, i'm in trouble with custom paper format on HP LaserJet Pro M404dn...
the paper size is 140x210mm and i want to use tray 2
I create windows side the custom paper type and i set up the printer to custom for tray 2 and ovveride paper size error on "on"
The printer print the papaer but after goes in error wit wrong paper format message
how can i solve this problem?
Override Paper Size Errors
When Override Paper Size Errors is turned on, the printer will not detect paper size errors when print jobs are received.
03-29-2023 12:10 AM
Did you set the correct custom size on the printer or just set it to custom?
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
04-01-2023 10:55 AM
Typically on the printer itself there is a entry for the custom size. If that is not set the printer will not know exactly what size to expect and it can trigger an error.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.