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‎07-24-2022 09:58 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hello,

Upon printing, the printer will make the normal sounds to do the print job, but then makes a slight "pop" sound and won't print. When I open the cartridge port, I keep seeing that the toner cartridge has moved out of place. I don't see any way to fasten down the cartridge. Anyone know how to fix this? Thank you!

 

Bill

Category:
1 REPLY 1

‎07-24-2022 11:21 PM

HP Recommended

Did this behavior start with a recent toner cartridge change? If so then I would suspect that the cartridge is defective or something has broken in the cartridge path and prevents the cartridge from seating fully.

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