HP Office Jet 5740 printer paper jam

[Rosebudej]

My printer continously jams....I clear it but it continues  to jam and causes my text to be jagged. I realign it and clean the rollers but the same issue persists.  Is it worth having someone come out to see if it can be repaired?

[A_Gayathri · Accepted solution]

Hi @Rosebudej,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with our HP OfficeJet 5740, combined with jagged text, indicates a mechanical issue that could be caused by one or more of the following:

Common Causes of Paper Jams and Jagged Text

1. Worn or Dirty Rollers: Even after cleaning, worn rollers may fail to feed paper smoothly.
2. Obstructions: Small bits of paper or debris stuck deep inside the paper path.
3. Damaged Gears or Internal Components: Misaligned or broken components can cause paper feeding issues and irregular print alignment.
4. Incorrect Paper Settings: Paper size, type, or quality settings may not match the loaded paper.
5. Firmware or Driver Issues: Outdated firmware or drivers may contribute to alignment problems.

Steps to Troubleshoot Further

1. Inspect Rollers Thoroughly: Check if the rollers are worn down. Worn rollers may need to be replaced.
2. Check for Hidden Obstructions: Use a flashlight to inspect all areas of the paper path, including the back panel and tray. Small fragments of paper can cause recurrent jams.
3. Use Proper Paper: Ensure the paper is of the correct type and not curled, damp, or overly thick for your printer.
4. Update Firmware and Drivers:
   • Visit the HP support site and download the latest firmware for your printer.
5. Perform a Factory Reset: A reset can address potential software-related issues.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Rosebudej]

A lot of great info that I wasn't aware of!  Thank you for taking the time to help me resolve my issue.  I will delve into this ASAP..... 🙂

[A_Gayathri]

HI @Rosebudej ,

That's great! I am happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead! 

Gaya1239 

HP Support