HP Office Jet Pro 9015 document feeder does not work

[broodond]

HP Officejet Pro document feeder does not work.

[Max3Aj]

Hi @broodond,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If the document feeder on your HP OfficeJet Pro 9015 is not working, try the following troubleshooting steps.

Check for Physical Obstructions

• Open the document feeder and look for any jammed paper or debris.
• Remove any stuck pages carefully.
• Wipe the rollers with a lint-free cloth slightly dampened with water.

Restart the Printer

• Turn off the printer and unplug it from the power source.
• Wait 60 seconds before plugging it back in and turning it on.

Clean the ADF Rollers and Sensors

• Open the Automatic Document Feeder (ADF) cover.
• Use a lint-free cloth lightly dampened with distilled water to clean the rollers.
• Dry them completely before closing the cover.

Adjust the Paper Stack

• Ensure the documents are properly aligned and inserted correctly.
• Avoid overloading the feeder; try scanning a single page to test.

Reset the Printer

• Unplug the printer while it is powered on.
• Hold down the Power button for 30 seconds, then plug it back in and turn it on.

Check Printer Software & Settings

• If scanning, ensure the ADF (not flatbed) is selected in the HP Smart app or scanning software.
• Update the HP Smart app and printer firmware.

[Max3Aj]

Perform a Scanner Hardware Test

• On the printer’s control panel, go to:
  Settings > Reports > Printer Status Report
• If the report prints, but scanning still does not work, the ADF mechanism may need service.

Try a Different Scanning Method

• Use the HP Scan and Capture app on your computer.
• Try scanning from a different device (PC/Mac).

I hope this helps.

Take care and have a good day.

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Max3Aj

HP Support