HP OfficeJet Pro 6975 keeps claiming there is a printer or print system error 0x6100004a.

[JVar1]

Error message appears after the printer claims there is a paper jam, but there is no jam.  It has happened several times that the printer is printing fine and then suddenly stops b/c paper is “jammed” and it’s not.  Now it is stuck with the error message and won’t even turn off.  How do I clear it to make it function again?

[A_Gayathri]

Hi @JVar1 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the 0x6100004a error on your HP OfficeJet Pro 6975 is usually related to a carriage or printhead issue, often triggered by a false paper jam. Since your printer is now stuck with the error and won’t turn off, follow these steps to reset and clear it:

Step 1: Perform a Hard Reset

1. Disconnect the power cord from the printer while it is still on.
2. Unplug the power cord from the wall outlet.
3. Wait 2-3 minutes to allow the printer’s internal memory to clear.
4. Plug the power cord directly into a wall outlet (avoid power strips or surge protectors).
5. Reconnect the power cord to the printer and turn it on.

If the printer turns on without the error, try printing a test page.

Step 2: Check for Obstructions in the Paper Path

Even though there's no visible paper jam, there might be small bits of paper or debris inside the printer:

1. Open the front cover and remove the ink cartridges.
2. Manually move the printhead carriage side to side to see if it moves freely.
3. Check inside the printer for any tiny scraps of paper or foreign objects.
4. Use a flashlight to look deep inside the paper path and remove anything obstructing the rollers.

Step 3: Reset the Ink Cartridges

Sometimes the ink cartridges can cause printhead-related errors:

1. Remove all ink cartridges.
2. With the cartridges removed, unplug the printer again and wait for 60 seconds.
3. Plug it back in and turn it on without inserting the cartridges.
4. If prompted, insert the ink cartridges one at a time.

Step 4: Perform a Semi-Full Reset

If the above steps don’t work, you may need to reset the printer’s internal firmware:

1. On the printer’s touchscreen, press Back (←) four times in a row to open the Support Menu.
2. Select Reset Menu > Semi-Full Reset.
3. The printer will restart and return to factory defaults.

Step 5: Update Printer Firmware Update the firmware on an HP printer

If the error keeps returning:

• Download the latest firmware update for your printer from HP’s support site.
• Install it via USB or HP Smart App.

Refer to this document: HP OfficeJet All-in-One Printers - '0x6100004a' error after a paper jam message

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[sjackson2330]

Hello, 

I have the same issue, but our printhead carriage only moves for a bit and then gets stuck before making it all the way to the center.  What could be causing this issue, and how do we get it fixed?  Thank you.  

[Hawks_Eye]

Hi @sjackson2330 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

Did you try the steps suggested in the post above to resolve the issue?

If the issue persists, I'm sending out a private message to assist you with the next course of action. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care, and have an amazing day!

Regards, 

Hawks_Eye