HP OfficeJet Pro 9014e, Ink Jammed

[Corleone888]

We've tried everything but the ink arm will not move so would like to know if anyone has experienced 

[VikramTheGreat]

Hi @Corleone888,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how frustrating this is when the ink carriage (the “ink arm”) on an HP OfficeJet Pro 9014e won’t move; it usually means the printer is stuck in a jammed state or the carriage lock mechanism is engaged. This is a common issue when the printer detects an obstruction or fails to complete initialization.

Why This Happens

• Paper jam or debris blocking the carriage path.
• Carriage latch not released properly.
• Printer stuck in error mode after a failed alignment or jam.
• Internal sensor misread (even if nothing is physically jammed).

Steps to Fix It

1. Power Reset

• Turn off the printer and unplug it for 60 seconds.
• While unplugged, gently open the ink access door and check if the carriage moves freely by hand.
• If it’s locked, do not force it; move to step 2.

2. Check for Obstructions

• Remove any paper scraps or packing material inside the printer.
• Inspect the carriage path and rollers for debris.

3. Release Carriage Lock

• Some OfficeJet models have a small latch near the carriage that locks during transport.
• Ensure it’s in the unlocked position.

4. Plug Back In and Restart

• Plug the printer back in and power it on.
• Wait for the printer to initialize listen for carriage movement.

5. Update Firmware

• If the printer powers on but still shows an error, update firmware via HP app: 👉 HP OfficeJet Pro 9014e All-in-One Printer | HP® Support

6. If Carriage Still Won’t Move

• The carriage motor or sensor may have failed.
• This requires HP service, especially if under warranty.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat

[Corleone888]

Hi, how would we organise a service.