HP Officejet 200 mobile printer problem

[ptriley1]

My HP Officejet 200 mobile printer says remove paper jam but I cant find any paper jam what do I do now. Seems to be stuck in shutting down but wont shut down

[Kuroi_Kenshi]

Hi @ptriley1,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Force Restart the Printer

• Unplug the printer from the power source.
• Wait for at least 60 seconds.

Reconnect Power:

• Plug the printer back into the power source.
• Turn on the printer.

Inspect Paper Path Thoroughly

Remove Paper Tray:

• Take out the paper tray and examine it thoroughly for any hidden pieces of paper.

Open Back Access Door:

• Open the back access door or rear panel to get a clearer view of the paper path.
• Look inside and use a flashlight if necessary to spot any paper fragments.

Check the Carriage:

• Move the print carriage manually to see if there are any obstructions.
• Ensure the carriage can move freely from one side to the other.

HP Print and Scan Doctor:

1. Download and Run HP Print and Scan Doctor:
   • This tool can help identify and resolve printing issues. Download it from HP Print and Scan Doctor.

Clean Printer Interior

Turn off Printer:

• Make sure the printer is turned off.

Open All Accessible Panels:

• Open all accessible areas including the front, back, and any other access panels.

Cleaning Rollers:

• Use a lint-free cloth lightly moistened with distilled water to clean the rollers.

Reset Printer

Initiate Hard Reset:

• Disconnect all cables including power and USB cables.
• Press and hold the printer's 'Power' button for 15 seconds.

Reconnect and Power On:

• Reconnect the power cable and turn the printer back on.

Perform Firmware Update

1. Download Firmware Update:
   • Ensure the printer’s firmware is updated to the latest version by visiting HP's support website and downloading firmware updates.

I hope this helps.

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Best regards,