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‎08-22-2023 05:01 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M477fdn

I've checked the front and rear output bins, there is now paper. I've turned off and on the printer to clear error message still not resolve. I've also turned the printer upside down and taken out paper trays and inkjet cartridges and there is no signs of a paper jam. Any other suggestions?

Category:
1 REPLY 1

‎08-22-2023 06:12 PM

HP Recommended

Common issue on these units is a paper wrapped around the fuser. Nearly impossible to see without removing the fuser from the printer. 

Fuser removal video https://www.youtube.com/watch?v=IIIkQevZDWo

 

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Replace Fuser (Duplex Models) | HP Color LJ Pro M452, M454, and MFP M477, MFP M479, MFP M377
Replace Fuser (Duplex Models) | HP Color LJ Pro M452, M454, and MFP M477, MFP M479, MFP M377
youtube.com/watch?v=IIIkQevZDWo
No audio. Learn how to remove and replace the fuser (duplex models) for HP Color LaserJet Pro M452, M454, and MFP M477, MFP M479, MFP M377 printers Chapters: 00:00 Introduction 00:07 Remove side panel for M452 and M454 01:49 Remove side panel for M377, M477, and M479 03:38 Remove other side panel
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