HP laserjet Pro M118dw paper jam won't resolve

[Jimmoroney]

HP laserjet Pro M118dw paper jam won't resolve

[Kuroi_Kenshi]

Hi @Jimmoroney,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!  

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps: 

Reset the Printer

• Turn off the printer and unplug it from power.
• Wait for 2–3 minutes to clear any error states.
• Plug it back in and turn it on.
• Try printing again.

Check for Hidden Paper or Debris

• Open all printer access doors, including the input tray, output tray, and rear door.
• Use a flashlight to look deep inside for tiny paper bits or dust.
• If you find anything, remove it gently using tweezers.

Clean the Paper Sensor

Sometimes, dust on the paper jam sensor can trigger false errors.

• Turn off the printer.
• Find the small sensor near the rollers (it looks like a small black switch).
• Gently wipe it with a cotton swab dipped in isopropyl alcohol.
• Let it dry for a few minutes, then turn the printer back on.

Reload Paper Correctly

• Use fresh, high-quality A4 paper.
• Fan the paper stack to prevent sticking.
• Do not overload the tray (keep it half-full).
• Adjust the paper guides so they're snug but not too tight.

Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

If the issue still persists, refer to the steps on this link to restore factory defaults.

Let me know how it goes. 💙✨

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,