cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
KumaMan
New member
2 0 0 0
Message 1 of 2
117
Flag Post

HP printer error problem

HP Recommended
HP Photosmart Premium C309
Microsoft Windows 10 (64-bit)

my printer 1st gives a message of "paper jam", but there is no paper jam, then it says "General Printer Error", then gives this # 0x610000f6, and says at the bottom of message page - Refer to Printer Documentation.  Touch OK to continue.  When I touch OK it goes through all sorts of noises of making adjustments, then stops and the printer screen comes back to a normal page.  It may print right for several pages, but then stops with the same issue!  Any help would be appreciated!

- DoubleL

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
16,251 16,206 1,308 1,499
Message 2 of 2
Flag Post
HP Recommended

Hi @KumaMan,

 

I'd like to help!

 

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation