HP printer return repair or replacement info

[Jo280]

I bought a printer in April, still under warranty with my care package, one of the rollers popped out when printing and a part has come out, causing the machine to state paper jam, it will not print. Product failure so need to know the process of return for repair or replacement. Retailer dues not have tech licence to repair on site so cannot return it to them for any assistance.

[Jo280]

I am based in Plymouth, UK. Have stayed on the WhatsApp chat for over an hour with no response and after waiting on the phone for over an hour my call was just cut off, stating to phone later. No HP support outlets in my area.

[Anand_Andy]

Hi @Jo280,

Welcome to the HP Support Community

I understand you are facing a Hardware issue with your HP LaserJet M110we Printer. Not to worry I will help you to get a resolution to resolve the issue.

I'm sending out a private message to assist you with the next course of action.  Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!