HP6040 MFP error message Error Jam Code 13.05.00

toba777 · ‎03-13-2023

hi

i must have called the technician like 10 times now

i got this error message

"13.20.00 Transfer area jam

Initial Jam Error Code - 13.05.00

Open the right door"

called the technician, there is nothing wrong with the sensors. he tested them

i have changed almost every part in the printer to test it, and it keeps giving me this error

can someone help pls?

the tech is telling me to chuck the printer out

Repairatrooper · ‎03-14-2023

Is there an actual Jan present?

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toba777 · ‎03-14-2023

There is no jam

HP tech has come out 10 times

He checked all paper path and sensors

He found no issues

We have replaced the timing belt, toner and about 5 other things thinking that's the problem

And nothing

The last thing he recommended was replacing the machine

toba777 · ‎03-14-2023

I also changed the fuser

toba777 · ‎03-16-2023

Any feedback?

toba777 · ‎03-17-2023

wow, great support for a $20,000.00 machine

gives you lots of confidence to buy HP in the future

Repairatrooper · ‎03-17-2023

Keep in mind that this device reached end of support life several years ago so I am a little rusty on it. I know that there were some problems with the white locks that hold the paper guide against the end of the transfer belt. This flap drops down to allow the transfer belt to be removed. if the locks are broken the flap is loose and can affect paper feeding.

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

toba777 · ‎03-18-2023

thank you, i will get the tech to try that

Repairatrooper · ‎03-19-2023

I will clarify that these hooks actually retain the transfer roller. I will see if I have a picture I can post for clarity.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Repairatrooper · ‎03-19-2023

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

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