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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- HP6040 MFP error message Error Jam Code 13.05.00

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03-13-2023 06:42 PM
hi
i must have called the technician like 10 times now
i got this error message
"13.20.00 Transfer area jam
Initial Jam Error Code - 13.05.00
Open the right door"
called the technician, there is nothing wrong with the sensors. he tested them
i have changed almost every part in the printer to test it, and it keeps giving me this error
can someone help pls?
the tech is telling me to chuck the printer out
03-14-2023 01:04 AM
Is there an actual Jan present?
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
03-14-2023 01:10 AM
There is no jam
HP tech has come out 10 times
He checked all paper path and sensors
He found no issues
We have replaced the timing belt, toner and about 5 other things thinking that's the problem
And nothing
The last thing he recommended was replacing the machine
03-17-2023 11:27 PM
Keep in mind that this device reached end of support life several years ago so I am a little rusty on it. I know that there were some problems with the white locks that hold the paper guide against the end of the transfer belt. This flap drops down to allow the transfer belt to be removed. if the locks are broken the flap is loose and can affect paper feeding.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
03-19-2023 10:09 AM
I will clarify that these hooks actually retain the transfer roller. I will see if I have a picture I can post for clarity.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
03-19-2023 10:30 AM
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.