• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need to install your printer? Click here for tips and tricks!
HP Recommended

I bought a maintenance kit for my Laserjet  2100. After replacing the separator pad, it would not pick up paper, so I thought that perhaps the extra friction on the separator pad was too much for the pickup roller, so I proceeded to install the new pickup folder.

 

Having replaced the pickup roller, it still did not feed. In fact, I think that it fed even less (before replacement it moved the paper a little). Disassembling it a little more to look at the shaft that drives the pickup roller, it appears that this shaft is not turning. On my second try to replace the pickup roller (I think that it was actually properly installed first time, but, since it wasn't working, I decided to rotate it 180 degrees on the shaft, so that the flatter side of the roller was facing away),  I got a nasty clicking sound on turning on the printer and when attempting to get it to print.

 

Have I broken whatever drives the shaft that drives the pickup roller?

 

2 REPLIES 2
HP Recommended

If you have the roller inserted wrong, it can cause too much friction. These machines can sometimes be tricky to get the roller seated properly. Flat side should face down. I have also seen cases where either the end of the drive shaft gets broken or the shaft gets dislodged and major disassembly would be required. You should not be able to manually rotate the roller easily and if you can that would be a sign that something is not seated properly.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

I am quite certain that the roller is engaged in the end of the shaft. I can't turn the roller manually.

 

When I try to print, the roller doesn't turn, but the printer emits a series clicking sounds, perhaps like a plastic gear is slipping.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.