Having an issue getting 5x8 paper to work with 6452 printer; it keeps jamming and won't feed

[hwhite1425]

Can't get the printer 6452e to print with 5x8" paper. It keeps jamming when it tries to pick up the paper. Have tried cleaning rollers. Printer is quite new.

[Dragon-Fur]

@hwhite1425 

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Check the Specifications to be sure your paper is supported in size, type, and weight.

Product Specifications for the HP ENVY 6452e All-in-One Printer (223R2A)

Section Paper Handling

Input capacity	Up to 100 sheets
Standard input capacity (cards)	Up to 40 cards
Output capacity	Up to 25 sheets
Media sizes supported (metric)	A4; A5; B5; DL; C6; A6
Media sizes supported (U.S. standard)	Letter, 4 x 6 in, 5 x 7 in, 8 x 10 in, No. 10 envelopes
Media sizes, custom (metric)	Simplex: 76.2 x 127 mm to 216 x 594 mm; Duplex: 76.2 x 127 mm to 216 x 594 mm
Media sizes, custom (U.S. standard)	Simplex: 3 x 5 to 8.5 x 14 in; Duplex: 3 x 5.5 to 8.5 x 12.2 in
Media types	Plain Paper; HP Photo Papers; HP Matte Brochure or Professional Paper; HP Matte Presentation Paper; HP Glossy Brochure or Professional Paper; Other Photo Inkjet Papers; Other Matte Inkjet Papers; Other Glossy Inkjet Papers; Plain Paper, Light/Recycled
Media weight supported (metric)	75 g/m²
Media weight supported (U.S. standard)	Letter: 16 to 24 lb; HP envelopes: 20 to 24 lb; HP cards: up to 53 lb; HP 4 x 6 inch photo paper: up to 80 lb
Borderless printing	Yes (up to 8.5 x 11 in, 210 x 297 mm)

According to the specs, and if the paper type and weight are supported, this paper size is supported as a Custom Paper Size form.

HP Document: HP Printers - Creating Custom Paper Sizes

After the custom form is created,

Load the paper into the printer according to the instructions in the User Guide - HP ENVY 6400e All-in-One series

Starting on Page 18

After the paper is loaded,

Alert the printer to the paper size / type loaded in the tray - Tray and Paper

Printers of this type lack a Touchscreen Printer Panel Display -

Use the Embedded Web Server (EWS) to view / adjust the default paper size / type detected by the printer

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section How do I manually assign an IP address to my printer?  Items 1-2

EWS – Browser – Tray and Paper Management

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model Dependent:  Advanced section

Click Apply to save changes

Tray and Paper – Paper Size / Paper Type / Paper Weight

Reminder

HP Smart Mobile requires that paper size / type is adjusted before the content is opened to be printed.

Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.

EWS provides access and control to check / adjust Tray and Paper Settings.

Note

Depending on the printer model, the Printer Control Panel might provide access to Paper Size / Type settings immediately after the paper is (re)loaded into the appropriate printer intake tray.

Custom size?

If EWS does not allow setting the paper size or size “Custom”,

If the printer includes a touch display printer control panel,

Look for the setting for “Custom” in the Printer Control Panel after (re)loading the paper to be used

NOTE:  Not available for all printers

General Example - EWS - Tray and Paper - 2-tray printer

EWS_9025_Preferences_Tray_and_Paper_Management_All_11

=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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