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‎09-11-2020 05:57 PM

HP Recommended
Product: HP OfficeJet Pro 6960 All-in-One Printer series
Operating System: Microsoft Windows 10 (32-bit)

My printer will not print. It gives a message about loading paper but the paper is loaded. I ave removed the paper and made sure there aren't bend pages and it still will not print. 

Category:
1 person had the same question
3 REPLIES 3

‎09-14-2020 12:11 PM

HP Recommended

@LadyCheria, Welcome to the HP Support Community!

 

Are you using regular paper?

Make sure the paper is correctly loaded in the input tray. Refer to - Loading Paper and Envelopes

 

Kindly perform the steps mentioned n this document to resolve this issue - 'Out of Paper' Displays, Printer Does Not Pick Paper

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎09-20-2020 12:09 PM

HP Recommended

That did not work

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‎09-20-2020 12:14 PM

HP Recommended

@LadyCheria

 

That's unfortunate. If you have tried the steps and the issue persists, please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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