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HP Recommended
macOS 11.0 Big Sur

On my HP OfficeJet 9010 printer there is no setting for A7 envelopes. When I go to print, I do see a drop down menu with paper size and there is an a7 size, however that doesn't change anything on the printer. It prints whatever size is on the menu screen and it keeps jamming the envelopes. 
I tired to print it as a 5x7 but it printed off centered.
As a test, I printed an a2 envelope (a size shown on the printer screen) and that printed perfect! But I bought the printer to print a7s and I can't seem to do that. Any thougths on how to get it to work?

1 REPLY 1
HP Recommended

@InvitationMaker 

 

Welcome to the HP Community --

 

The printer might not be aware of the paper size / type setting in the software.

 

If needful, create a Custom Paper size form for your envelope size.

 

No Size?  If the size of the Paper Size is not included in the Drop-down list, consider / try:  Create a Custom Paper Size Form.  Reference:  HP Printers - Creating Custom Paper Sizes

 

 

Next, check the paper size & type on the printer.

 

Immediately after (re)loading the paper (envelopes)

Check the printer control panel for a change to modify the paper size / type

OR

Use the Embedded Web Server (EWS) to check / adjust the paper size / type - Tray and Paper

 

Note:

If the size you need is not in the printer's paper size / type list,

If the option is is in the list,

Scroll to the end of the paper size list and select size "Custom"

 

 

Consider...

 

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

 

EWS – Browser – Tray and Paper Management

 

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model Dependent:  Advanced section

Click Apply to save changes

 

General Example - EWS - Tray and Paper

EWS_9025_Preferences_Tray_and_Paper_Management_All_10EWS_9025_Preferences_Tray_and_Paper_Management_All_10

 

 

References / Resources

 

 

 

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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Results for "HP OfficeJet 9010" (4) 

 

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Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.