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07-28-2023 04:01 PM
On my HP OfficeJet 9010 printer there is no setting for A7 envelopes. When I go to print, I do see a drop down menu with paper size and there is an a7 size, however that doesn't change anything on the printer. It prints whatever size is on the menu screen and it keeps jamming the envelopes.
I tired to print it as a 5x7 but it printed off centered.
As a test, I printed an a2 envelope (a size shown on the printer screen) and that printed perfect! But I bought the printer to print a7s and I can't seem to do that. Any thougths on how to get it to work?
07-29-2023 11:48 AM
Welcome to the HP Community --
The printer might not be aware of the paper size / type setting in the software.
If needful, create a Custom Paper size form for your envelope size.
No Size? If the size of the Paper Size is not included in the Drop-down list, consider / try: Create a Custom Paper Size Form. Reference: HP Printers - Creating Custom Paper Sizes
Next, check the paper size & type on the printer.
Immediately after (re)loading the paper (envelopes)
Check the printer control panel for a change to modify the paper size / type
OR
Use the Embedded Web Server (EWS) to check / adjust the paper size / type - Tray and Paper
Note:
If the size you need is not in the printer's paper size / type list,
If the option is is in the list,
Scroll to the end of the paper size list and select size "Custom"
Consider...
EWS > HP Document / How-to
Use the HP printer Embedded Web Server (EWS)
EWS – Browser – Tray and Paper Management
Open your Browser > Type / enter the Printer IP address into URL / Address bar
Tab Settings > Preferences > Tray and Paper (Management)
Select / Adjust settings for Paper Size / Type
Model Dependent: Advanced section
Click Apply to save changes
General Example - EWS - Tray and Paper
EWS_9025_Preferences_Tray_and_Paper_Management_All_10
References / Resources
HP Printer Home Page - References and Resources
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“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
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Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
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