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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- How do you print card stock on HP8740 printer?

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11-18-2023 10:42 AM
Welcome to the HP Community --
First,
Check that the paper weight is supported by the printer.
If the paper is too heavy, it might jam, balk, drag, partially print, or refuse with a conflict paper size / type error.
Printer Specifications for HP OfficeJet Pro 8700 Printers
Section Paper Handling > Paper tray capacities
Cards | Up to 200 g/m2 (110 lb index) |
Next,
If the paper size, type, and weight is supported,
Reload the paper into the proper tray and immediately check / modify the paper size / type on the printer or using EWS.
EWS > HP Document / How-to
Use the HP printer Embedded Web Server (EWS)
NOTE: Find printer IP address
Section How do I manually assign an IP address to my printer? Items 1-2
EWS – Browser – Tray and Paper Management
Open your Browser > Type / enter the Printer IP address into URL / Address bar
Tab Settings > Preferences > Tray and Paper (Management)
Select / Adjust settings for Paper Size / Type
Model Dependent: Advanced section
Click Apply to save changes
Tray and Paper – Paper Size / Paper Type / Paper Weight
Reminder
HP Smart Mobile might require that paper size / type is rechecked / adjusted before the content is opened for print.
Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.
EWS provides access and control to check / adjust Tray and Paper Settings.
Notes
Depending on the printer model, the Printer Control Panel might provide access to Paper Size / Type settings immediately after the paper is (re)loaded into the appropriate printer intake tray.
Trays
- If the printer lacks a second tray, all paper / types are supported in the single available tray.
- Printers that include a Photo Tray generally restrict the paper sizes and paper type supported in that tray.
Custom size?
If EWS does not allow setting the paper size or size “Custom”,
If the printer includes a touch display printer control panel,
Look for the setting for “Custom” in the Printer Control Panel after (re)loading the paper to be used
NOTE: Not available for all printers
What?
Paper Size, Type, and Weight must be appropriate for the tray in which that paper is to be used.
Depending on the printer model, Tray 1 might be used for Custom media.
In this scenario, Tray 2 might only support Plain paper.
OR
If the "Custom Paper Tray" is Tray 2, then Tray 1 might only support Plain paper.
Printers that include a Photo Tray generally limit the size and type of paper that the Photo Tray supports. Example: Depending on the printer model, the Photo Tray might support only 4x6 inch photo paper.
Example - EWS - Tray and Paper
EWS_9025_Preferences_Tray_and_Paper_Management_All_11
------------------------- ---------------------------------
Next,
If the paper size, type, and weight are supported,
If the printer / EWS is set to the closest match paper type (size, except custom, must be exact),
Check / Adjust the settings in the job configuration to best match the task.
General Example - Adobe Reader - Booklet
Booklet_Print_9025_PDF_Paper-Types_6
=+=+=+=+=+=+=+=+=+=+=+=+=+=
References / Resources
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HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
HP OfficeJet Pro 8740 All-in-One Printer series
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