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HP Recommended
HP OfficeJet Pro 9010e All-in-One Printer
macOS 10.15 Catalina

My printer tray is stuck in the legal position.  I have not been able to adjust to 8-1/2" x 11" without tray slipping back into legal size.  This tray is so shoddy I'm afraid it will break

1 REPLY 1
HP Recommended

Hi @BostonTerriemom,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP OfficeJet Pro 9010e All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better:

  • Was there any paper jam prior to the issue?

While you respond to that, please refer to this document: HP OfficeJet Pro 9010, 9020 Printers - Loading Paper, Envelopes, Cards
 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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